999 emergency-response platform
Senior Software Engineer at Siemens
I owned development and production support of a platform where downtime directly affects public safety, and re-architected the engine that routes each incident to the right unit and escalates anything left unacknowledged.
- Fewer missed-SLA incidents
- Less manual dispatcher intervention
- Faster, better-informed decisions under pressure
- 999 call
- Rules engine
- Response unit
- SLA timer
- Escalation